Scaling Up 2023 Recap
Our 2023 Speakers
2023 Scaling Up Schedule
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Kick off the summit with opening remarks from our hosts and emcees, Alex Membrillo and Lauren Leone, and uncover the latest healthcare marketing trends at our CMO roundtable. Hear from the leaders of top healthcare provider groups as they share invaluable insights and lessons from 2023 and their predictions for what’s to come in 2024. Don’t miss this opportunity to learn from industry pioneers and stay ahead in the ever-evolving healthcare marketing landscape.
Speaker:
Kristina Dover | Chief Marketing Officer, Mercy
Blair Primis | Chief Marketing Officer, Flagship Specialty Partners
Dave Spencer | Chief Marketing Officer, AllCare Primary & Immediate Care
A common question in healthcare: how do we reach our ideal patients? Too often, advertising campaigns generate lots of leads, but they’re a poor fit and don’t book appointments. This wastes your advertising budget and intake teams’ time.
Join us as we delve into the challenges surrounding audience targeting and the factors that cause poor lead quality. We’ll share the fundamentals and best practices for attracting high-quality new patients, including:
- Factors that make the biggest impact on your ability to identify and reach the right audience
- Navigating HIPAA regulations and their effect on audience building
- Common mistakes that we see healthcare marketers make in multi-site marketing
- Playbook for improving lead quality and booking qualified patient appointments
Speakers:
Evan Ilgenfritz | Director of Media, Cardinal Digital Marketing
Rich Briddock | Chief Strategy Officer, Cardinal Digital Marketing
Are you frustrated with common contact center issues such as unresponsive agents, no follow-through, misinformation, or poor training? This session will uncover effective strategies for optimizing your contact center operations. Learn how to address these challenges head-on and enhance the patient experience. We’ll share valuable insights and practical tips to ensure your contact center delivers exceptional service, boosts patient satisfaction, and increases conversion rates. Don’t miss this opportunity to revolutionize your contact center, eliminate bottlenecks, and create a seamless and efficient patient journey
Speaker:
Michele Santagata | Owner, Santagata Consulting
Stay ahead of emerging consumer trends in the changing behavioral and mental healthcare landscape. Join this panel to hear from mental health marketing leaders as they share strategies to connect with patients, navigate a competitive landscape, and drive new patient volume in this ever-changing field.
Speakers:
Christine Perkins | Chief Marketing & Business Development Officer, Amen Clinics
Mari Considine | Chief Marketing & Development Officer, Acenda Integrated Health
Alexis Hughes | Marketing Manager, Graham Healthcare Capital
Speaker:
Jordan Parrish | Director of Patient Engagement and Retention, Cardinal Digital Marketing
Speaker:
Amol Nirgudkar | CEO, Patient Prism
Gain exclusive insights from industry leaders with decades of experience in growing DSOs. Our panel session features top DSO leaders sharing strategies to drive new patient volume and the latest trends emerging in the dental industry.
Speakers:
Paul Gruensfelder | Vice President of Marketing, Select Dental Management
Lori Mixon | Vice President of Marketing, Peak Dental Services
Bringing a new platform live is complicated. To maximize value creation, you need to build a foundation that can scale efficiently. Our speakers will share their framework for building a solid marketing foundation that supports sustainable growth. Gain insights into structuring your brand architecture, developing websites, establishing a robust SEO framework, and creating an advertising strategy to drive demand generation and capture. Unlock the secrets to scalable MSO marketing and propel your growth trajectory.
Speakers:
Lauren Leone | Chief Growth Officer, Cardinal Digital Marketing
Rich Briddock | Chief Strategy Officer, Cardinal Digital Marketing
Get insight into how to build an effective advertising strategy that accounts for the complexities of multi-site and multi-brand healthcare groups. We’ll explore how to tailor your strategy based on brand architecture, market maturity, competition, service lines, and patient demographics. Learn when you should prioritize demand capture and shift to demand generation.
We’ll explore:
- Developing a strategy that considers multi-site and multi-brand capacity needs and market variances
- Tier account structures based on location, cohorts, or operational nuances
- Creating strategies for different markets and brand maturities:
- De novos
- New service expansions
- M&A
- Finding alignment with operations and intake teams
- Testing to improve efficiency and performance
Speakers:
Ryan Dobrin | Paid Media Manager, Cardinal Digital Marketing
Evan Ilgenfritz | Director of Media, Cardinal Digital Marketing
Immerse yourself in a comprehensive exploration of post-deal marketing strategies. Attendees will benefit from the invaluable insights shared by leading private equity dealmakers. Don’t miss this opportunity to gain practical knowledge and strategies for maximizing value creation.
Speakers:
Ramsay Battin | Partner, Eastside Partners
Tom Hanson | Vice President, Two Sigma Impact
Zack Tillitski | Operations Partner, Pamlico Capital
Unlock the full potential of SEO as a strategic lever in generating new patients and reducing overall patient acquisition costs. In this session, you’ll discover actionable insights on how SEO can significantly lower your cost per lead, increase lead-to-patient velocity, and enhance patient experiences.
Plus, we’ll dive into the essentials of a strong measurement system to quantify SEO’s impact on your patient acquisition and growth. Strong alignment between media and SEO goals and KPIs is essential for building an accurate measurement model. With that alignment, you’ll be able to better determine total patient acquisition costs and how to extract learnings from each channel to improve the overall effectiveness of your marketing strategy.
Don’t miss the chance to transform your SEO approach into a powerful tool for sustainable growth.
You’ll learn how to:
- Understand the tech and data essentials for measuring SEO impact.
- Align SEO and media key performance indicators (KPIs).
- Use SEO insights to shape media patient acquisition strategies.
Speaker:
Rob Sauter | VP of Earned and Owned Media, Cardinal Digital Marketing
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Brevium, the leader in patient reactivation, will dive into the dynamic world of organic practice growth, focusing on overcoming common roadblocks and leveraging innovative strategies for sustainable expansion.
Speaker:
Joe Casper, MBA, COE | Head of Strategic Accounts, Brevium, Inc.
Get ready for Day 2 with our host Alex Membrillo.
Speakers:
Charlie Winn | Co-Founder & Chief Revenue Officer, Liine
Speakers:
Suzanne Cooper | Vice President of Marketing, Together Women’s Health
Nicole Braley | former Chief Marketing Officer, Inception Fertility; Chief Blazing Officer, Blaze Ahead™
Theresa Porcaro | Marketing Director, Pelvic Rehabilitation Medicine
Speaker:
Matt Lee | Managing Director and Co-Founder, Strategy Collective
Discover how digital marketing augments patient acquisition in a referral-based healthcare provider group. This panel, representing diverse high-acuity healthcare providers, including orthopedics, reconstructive surgery, and podiatry, will explore strategies to build a robust brand, enhance credibility, and fortify your reputation, amplifying the effectiveness of traditional referral approaches. Don’t miss this insightful discussion on the changing dynamics of patient acquisition in the digital age.
Speakers:
Ed Cunning | Vice President, Marketing & Customer Experience, Advanced Reconstructive Surgery Alliance
Amy Katz | Vice President Marketing, Upperline Health
Haley Hodgkins | Vice President of Growth, Triumph Orthopedics
The patient journey is rarely linear and increasingly complex. Patients seek specific information at each step of their journey to find care. To reach them with relevant advertising messages, you must embrace a full-funnel advertising strategy that engages them throughout the journey.
In this session, we’ll explore:
- How to align media strategy with practice capacity goals
- Best practices for determining your channel mix
- Content needs for each stage and channel
- Budget considerations based on marketing maturity, goals, and demand
- How this approach lowers patient acquisition costs
Speaker:
Alex Kemp | Director of Paid Search, Cardinal Digital Marketing
Navigating the complexities of SEO for multi-location healthcare can be daunting. Frequent M&A, complicated brand architectures, and evolving consumer behaviors require precise SEO strategies.
In this session, we’re breaking down the barriers to effective local healthcare SEO, no matter the scale of your operation. Whether you’re managing mergers, brand transitions, or starting de novo practices, discover how to refine your SEO strategies to resonate with local audiences and stand out in local markets.
We’ll guide you through technical SEO must-dos, scalable content creation strategies, and ways to enhance the patient experience to transform your website into a patient magnet. Join us to learn how to secure your brand’s top spot in local search results.
You’ll learn how to.
- Detect and resolve technical problems common in multi-site healthcare.
- Apply SEO best practices to enhance search visibility for all your locations.
- Prioritize and develop a structured SEO roadmap tailored to your brand’s growth goals.
Speakers:
Amber Ritchie | SEO Supervisor, Cardinal Digital Marketing
Rob Sauter | VP of Earned and Owned Media, Cardinal Digital Marketing
Speakers:
Ashley Buehnerkemper | Marketing Director, VitalSkin Dermatology
Maureen Williams | Vice President of Marketing, AQUA Dermatology
Jeanne Cunningham | Chief Marketing Officer, U.S. Dermatology Partners
Stacey Harrison | Vice President of Marketing, Inspire Aesthetics
Healthcare marketers have a seemingly impossible job. They’re tasked with creating highly effective marketing while protecting patient privacy. Those two things don’t always go hand-in-hand. But, the healthcare marketers embracing this challenge by putting the processes and solutions in place that balance privacy concerns and build for the future are winning. Join Heartland Dental’s Senior Director of Marketing Technology, Michael Sorice, and Freshpaint’s VP of Marketing, Ray Mina, to learn more about how healthcare marketers use privacy as a forcing function to gain a strategic advantage.
Speakers:
Ray Mina | Head of Marketing, Freshpaint
Mike Sorice | Senior Director – Digital, Marketing Technology and Analytics, Heartland Dental
Speaker:
Rachelle Kuebler-Weber | Head of Marketing, Southern Veterinary Partners
Speakers:
Lauren Leone | Chief Growth Officer, Cardinal Digital Marketing
Rich Briddock | Chief Strategy Officer, Cardinal Digital Marketing
Evan Ilgenfritz | Director of Media, Cardinal Digital Marketing
Rob Sauter | VP of Earned and Owned Media, Cardinal Digital Marketing
Speakers:
Rich Briddock | Chief Strategy Officer, Cardinal Digital Marketing
Evan Ilgenfritz | Director of Media, Cardinal Digital Marketing
Rob Sauter | VP of Earned and Owned Media, Cardinal Digital Marketing
Amber Ritchie | SEO Supervisor, Cardinal Digital Marketing